Overview
At WY MACHINERY, customer satisfaction is important to us. Due to the nature of industrial machinery and equipment, all returns, exchanges, and refunds are subject to evaluation and approval by management.
Return Eligibility
Returns may only be accepted under the following conditions :-
- Incorrect item delivered.
- Product received in damaged condition.
- Manufacturing defect confirmed by technical inspection.
Returned items must :
- Be unused and in original condition.
- Include original packaging and documentation.
- Be reported within 14 days upon delivery.
Refund
Approved refunds will be processed after inspection and management approval.
Refund processing time may vary depending on payment method and banking procedures.
Exchange Policy
Exchanges are only applicable for defective or incorrect items supplied by WY MACHINERY.
Technical Support
Customers are encouraged to contact our technical support team for troubleshooting and service assistance before requesting a return or exchange.
Contact Us
For return, refund, or technical support inquiries, please contact :
WY MACHINERY SDN BHD
📧 : saleswym@gmail.com
📞 : +60 12-496 8143
Need help?
Contact us at saleswym@gmail.com for questions related to refunds and returns.
